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Customer Sales & Service Advisor

The purpose of the Customer Sales & Service Advisor is to service our existing customers and provide them with the highest level of customer service.

 

Main Job Missions

  • Provide first class customer service via telephone and email, both internally and externally.
  • Retain partnerships, repairers & dealers by delivering on our agreed SLA’s.
  • Increase renewal sales.
  • Take inbound calls from new and existing customers.
  • Answer sales related queries and follow up with customers where appropriate.
  • Prepare renewal invitation letters and follow up.
  • Make outbound calls to existing customers to offer them warranty renewal.
  • Deal with the first stage of customer complaints and ensure they are passed to the correct colleague for investigation.
  • Take payments from customers and secure their business.
  • Keep product knowledge up to date to ensure customers are offered the correct product to suit their needs.
  • Respond to all customer queries promptly via email.
  • Assist Regional Sales Managers with booking appointments and visits.
  • Ad hoc support for other departments where required.

Qualifications required for this job

Hard skills

  • Excellent customer services skills
  • Proficient in Microsoft Office applications
  • Experience of working in a similar role (desirable but not essential)

Soft skills 

  • Teamwork – being part of a team and working in a collaborative way with others
  • Confident speaking to customers over the telephone
  • Promoting and  supporting the company values
  • Friendly and positive attitude
    • Benefits

      • 25 days’holiday, increasing with service
      • Extra day off for your birthday
      • Opportunity to purchase additional holiday
      • Company pension
      • Life cover
      • Critical illness cover
      • Private medical insurance
      • Enhanced maternity/paternity leave
      • Free on-site parking

Interested in this vacancy ?
Apply today !

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