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Warranty Administrator

This role is responsible for responding to customer, repairer and dealer queries, assisting in the authorisation of claims and the processing of invoices and emails. The Warranty Administrator will also be responsible for ensuring that Claims Engineers are kept up to date with information relating to current claims.

Main Job Missions

  • Provide the highest level of service to customers, dealer partners and repairers
  • Ensure all administrative functions within the Claims department are carried out within an agreed timeframe
  • Be a proactive member of the team

Key responsibilities

  • Answer calls as they come into the claims department and deal with all enquiries promptly
  • Speak to policy holders, dealers and colleagues to resolve claims queries
  • Ensure claims invoices are correct and passed for payment on the day they are received
  • Build and maintain relationships with colleagues, repairers and dealer partners
  • Action all emails within the agreed timeframe or ensure they are passed to the correct person to deal with
  • Support the Claims team and other departments if required

Qualifications required for this role:

  • Excellent customer service skills
  • Proficient in Microsoft Word, Excel and Outlook
  • Confidence in speaking to customers and dealers over the phone and communicating via email
  • Technical knowledge of motor vehicles an advantage (not essential)

Demonstrable skills:

  • Team player – working in a collaborative way with others
  • Integrity, accountability and initiative
  • Problem solver
  • Promote and support the company values

Interested in this vacancy ?
Apply today !

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