Claims process

To make a warranty claim, please follow these steps or watch our Claims Process Animation:

1. Step 1
2. If your vehicle suffers a mechanical or electrical breakdown, please check your policy to determine if the failed item is listed for coverage under the Terms and Conditions.
3. Step 2
4. Please arrange for your vehicle to be taken to one of our listed repairers using our repairer locator.
5. Step 3
6. You must authorise the diagnosis of the issue and ask the repairer to contact us directly with their findings so we can assess a claim before the repair is undertaken.
7. Step 4
8. Our labour rates vary according to the product you have purchased or been supplied with. When labour (which can include diagnosis) is included, our standard labour rate is up to £60 per hour (excluding VAT), subject to terms of your warranty, so you may need to contribute to the cost as part of your claim. Please refer to your agreement Terms & Conditions to understand more.
9. Step 5
10. Our final decision on any claim will be communicated to you and the repairer in a decision document. This will confirm our cost liability.

Please note that any repairs carried out without prior authorisation from Opteven will not be reimbursed.

Repairers: please use this link to access our Claims Portal.

What to do with the invoice:

• Ensure that the repair authorisation code is clearly marked on the invoice.
• Ensure that any service invoices that have been requested are included.
• State clearly who we are to pay (Account Name, Account Number and Sort Code)
• Either upload the invoice to our Claims Portal, or send it to Opteven, Oxford House, Oxford Road, Thame, Oxfordshire, OX9 2AH. Alternatively, please email ukclaimsinvoices@opteven.com.