logo hotline Contact us

Claims process

Our Claims Process

To make a warranty claim, please follow the procedure detailed below or watch our Claims Process Animation:

  • If your vehicle suffers a mechanical or electrical breakdown, please check your policy to determine if the failed item is listed for coverage under the terms and conditions.
  • Please arrange for your vehicle to be taken to one of over 1,600 repairers using our repairer locator.
  • You must authorise the diagnosis of the issue and ask the repairer to contact us directly with their findings on your behalf. This will enable us to assess a claim before the repair is undertaken.
  • With a wide range of warranty products, we have variable labour rates according to the product you have purchased or been supplied with. Across our warranty product range when labour (which can include diagnosis) is included, our standard labour rate is between £45-£60 per hour (excluding VAT), subject to terms of your warranty, which may mean you will need to contribute to the cost as part of your claim. Please refer to your agreement Terms & Conditions to understand more.
  • Our final decision on any claim will be communicated to you and the repairer in a decision document. This will confirm our cost liability.

Please note that any repairs carried out without prior authorisation from Opteven will not be reimbursed.

Repairers: please use this link to access our Claims Portal.

What to do with the invoice:

  • Ensure that the repair authorisation code is clearly marked on the invoice.
  • Ensure that any service invoices that have been requested are included.
  • State clearly who we are to pay (Account Name, Account Number and Sort Code)
  • Either upload the invoice to our web portal if you declare claims online or send it to Opteven, Oxford House, Oxford Road, Thame, Oxfordshire, OX9 2AH or email ukclaimsinvoices@opteven.com