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Our company

Opteven: the leader in Warranty and Mechanical Breakdown across Europe. 

Opteven began its journey under the name of RAC France, a subsidiary of RAC plc. We became independent in 2009 and changed our name to Opteven in 2011. We’re an International Group who remain agile and responsive to our customers individual needs.

 

So what’s our secret?

It’s our in-depth knowledge of the automotive industry combined with our commitment to quality, innovation and customer service.

We don’t sit still, we strive for excellence in all that we do.

Opteven are a rapidly growing business thanks to our unique expertise. We are growing on an international scale and are currently present in five markets across the continent: France, UK, Italy, Spain and Germany. We also operate in a further 10 European countries. 

Our customers range from independent dealers to OEM Manufacturers, but one thing that’s consistent is they value and appreciate our quality of service. Our unique expertise means we can grow and adapt with the mobility market, ensuring we’re responding to developments quickly. 

We carefully monitor the market, staying one step ahead of our competitors to ensure we deliver quality in all that we do. 

Our presence in Europe

Filiale Pays

Our presence across the 5 main markets in Europe

A selection of our services

Used Vehicle Warranties

We provide our own Safe & Sound warranty range to dealerships and direct to consumers.

We also administer warranty schemes on behalf of famous brands through a nationwide network of account managers who work directly with dealerships across the UK. Our dedicated claims and call handling team manages all customer enquiries and collaborates with a network of approved repairers.

Extended Warranties for Used Approved vehicle schemes

Famous vehicle brands work with us to deliver the extended warranties and warranties offered with their approved used vehicles. We work directly with approved dealers, or indirectly, simply managing all customer claims and inquiries and working with repairers to keep customers on the road.

Our dedicated teams can use your technical documentation to provide fast case resolution and superb customer service.

 

EU roadside assistance for UK customers

We provide UK roadside assistance companies with the support for their customers when travelling in Europe.

Famous UK brands have a relationship with our UK team, while our EU team operationally delivers the support from our logistical HQ in Lyon.

Automotive insurance products

We offer our own range of value-added insurance products, such as MOT Insurance, SMART Tyre & Alloy Insurance and Combined RTI and GAP insurance.
We also provide these and similar products for corporate partners on a white label basis – your brand, your customers, our exceptional service development and delivery.

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Our History

Our values

Our carefully considered values are the result of listening to our employees and customers. Each value carries meaning, the meaning that constitutes the very foundation of our culture.

Innovation

We have the freedom to innovate

Employees

Our employees come first

Ambition

Ambition to develop our company

Customers

We do the best for our customers

Diversity

Diversity is our wealth

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Our strategy

Internationally we operate roadside assistance and mechanical breakdown recovery for a number of famous consumer and commercial brands. In the UK we administer warranty programmes for famous automotive brands, working to exceptional levels of service.

We also provide a suite of warranty and asset protection products to vehicle dealerships which they provide to buyers.

Our product strategy revolves around anticipating market trends, informed by our own analysis of the claims history we’ve accumulated over decades. We have also invested considerably in developing a policy management system for dealerships. We are constantly developing this to serve not only the independent dealers that provide our policies but also to serve our corporate customers, managing the policies provided within their approved used vehicle schemes.