Our teams
Happy, autonomous and enthusiastic employees are synonymous with satisfied customers. “Our employees come first” is one of our five corporate values along with “we do the best for our customers”. We prioritise the development and wellbeing of our staff, and empower teams to collaborate and be innovative as we strive to deliver outstanding service to our customers.
Use the slider to explore our different teams.
Retail team
We pride ourselves on the strong relationships we have established with our retail customers and the development of our joint strategic ambitions. We represent and provide products and services on behalf of a number of prestigious brands.
Our retail team includes a nationwide network of field-based account managers, a sales support team and a maraketing team, plus dedicated relationship managers who work with our corporate partners to ensure their brand is perfectly represented in everything we do.
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Claims and Customer Service teams
We are dedicated to fast, friendly and thorough customer care. Our incident managers and technical incident managers take calls from customers and dealerships and manage correspondence between customers, dealers and repairers to process claims.
When customers contact us we assess claims against policies and do our best to get parts replaced or repaired quickly.
We have dedicated teams that solely support our corporate customers – providing technical claims support for the exact make and model of the vehicle using manufacturer guidelines and specialist repairers.
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Corporate team
We’re proud of our corporate relationships, many of which are long established and built on transparency. Automotive groups seek us out to manage their approved used warranty and roadside assistance programmes because they know that our service is second to none and we’re highly efficient at what we do. Our track record shows that we exceed our SLAs and KPIs month after month. Want an outstanding customer experience for your brands? We’re the ones to deliver just that.
Find our more about how we support our Corporate Partners.
Human Resources
The HR team defines and implements our recruitment policy, promotes career management (training, mobility, evaluation) and proposes a remuneration policy. We also take care of personnel administration (employment contract, payroll, absences and leave) and play an active role in ensuring that we identify and secure talent for the business.
Product team
We work closely with Sales and use insight to drive product strategy and development, creating new products which meet our customers’ evolving needs. We refresh existing products and support Opteven’s response to tenders, enabling us to enter new markets and cultivate form relationships.
Sales Administration
The sales administration team will support you on any questions relating to your contracts.
Finance
We manage all aspects of Opteven’s finance and accounts, striving to solve all payment queries. The Finance team also supports the claims payments process, ensuring that all claims are paid quickly and accurately to dealers, repairers, and customers.
Compliance and Legal
We identify risks and advise the company on how to avoid or address them. We ensure compliance with legal statutes, FCA, PRA and ICO rules and regulations, and monitor and resolve complaints with FOS and TMO.
Risk Management and Pricing
We monitor and analyse underwritten risk, sharing findings with our colleagues and clients to help control loss exposure, and inform product improvements. We are responsible for pricing of new products, restructuring current products, and support the negotiation of new and existing contracts.
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Marketing
Marketing is the guardian of the Opteven brand and is responsible for communication strategy, both internally and externally. Marketing supports most departments in the business, including the sales team with POS, response to tenders, and both online and offline marketing campaigns.
Business Solutions
Delivering local and global IT projects whiles supporting local users with day-to-day IT incidents. We provide support and guidance to the business on process and system improvements, and on data and security, ensuring alignment across the Opteven group.