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Our teams

Happy, autonomous and enthusiastic employees are synonymous with satisfied customers. “Our employees come first” is one of our five corporate values along with “we do the best for our customers”. We prioritise the development and wellbeing of our staff, and empower teams to collaborate and be innovative as we strive to deliver outstanding service to our customers.

Retail

Claims & Customer Service

Corporate Team

Human Resources

Product

Sales Administration

Finance, Compliance, Pricing & Risk

Marketing

Business Solutions Team

Retail team

We pride ourselves on the strong relationships we have established with our retail customers and the development of our joint strategic ambitions. We represent and provide products and services on behalf of a number of prestigious brands.

 

Claims and Customer Service teams

We take care of mechanical breakdown appraisal activities on behalf of our major customers including Volkswagen Group.

Corporate team

We’re proud of our corporate relationships, many of which are long established and built on transparency. We manage our Partner relationships including leading all commercial arrangements aligned to associated SLA’s and KPI’s. Find our more about how we support our Corporate Partners.

Human Resources

The HR team defines and implements our recruitment policy, promotes career management (training, mobility, evaluation) and proposes a remuneration policy. We also take care of personnel administration (employment contract, payroll, absences and leave) and play an active role in ensuring that we identify and secure talent for the business.

Product team

We work closely with Sales and use insight to drive product strategy and development, creating new products which meet our customers’ evolving needs. We refresh existing products and support Opteven’s response to tenders, enabling us to enter new markets and cultivate form relationships.

Sales Administration

The sales administration team will support you on any questions relating to your contracts.

Finance

We manage all aspects of Opteven’s finance and accounts, striving to solve all payment queries. The Finance team also supports the claims payments process, ensuring that all claims are paid quickly and accurately to dealers, repairers, and customers.

Compliance and Legal

We identify risks and advise the company on how to avoid or address them. We ensure compliance with legal statutes, FCA, PRA and ICO rules and regulations, and monitor and resolve complaints with FOS and TMO.

Risk Management and Pricing

We monitor and analyse underwritten risk, sharing findings with our colleagues and clients to help control loss exposure, and inform product improvements. We are responsible for pricing of new products, restructuring current products, and support the negotiation of new and existing contracts.

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Marketing

Marketing is the guardian of the Opteven brand and is responsible for communication strategy, both internally and externally. Marketing supports most departments in the business, including the sales team with POS, response to tenders, and both online and offline marketing campaigns.

Business Solutions

Delivering local and global IT projects whiles supporting local users with day-to-day IT incidents. We provide support and guidance to the business on process and system improvements, and on data and security, ensuring alignment across the Opteven group.

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