Private Customers
Why choose mechanical breakdown insurance ?
All motorists are at risk of experiencing a breakdown, regardless of the age of their vehicle. This risk increases with the age and wear of the mechanical parts.
A new vehicle is covered by the manufacturer’s warranty but once this warranty expires, a breakdown can be very expensive for the motorist.
A Safe & Sound® warranty from Opteven could provide you with:
- A full range of cover for mechanical, electrical and electronic parts
- Cover for vehicles up to 10 years old and 100,000 miles on the date of sale
- Payment options – up front or in monthly instalments.
- Quality service from our fully trained Claims team including technical experts.
- Plus other benefits, depending on the warranty you choose.
Contact us to find out more or select from the options below.
Buy or renew a warranty
Would you like to buy or renew a warranty to protect your vehicle in the event of mechanical breakdown? Visit our dedicated pages below.
Claims process
Find out more about our claims process
Do you have a question about warranty?
You will find some FAQs below or click the link for more frequently asked questions.
It’s always preferable to return your vehicle to the dealership who sold you the vehicle, especially if they have repair facilities. However, if this is not possible, please use the Repairer Locator to find an Opteven approved repairer in your area. Give the repairer a call and book in directly.
We aim to make the claims process as straightforward as possible. Once your vehicle has been inspected for repair, and the garage has registered your claim with us, using the online portal, we will review the claim and aim to provide an immediate response but guarantee that we will review it within 1 hour. If the garage has sent an estimate to UKClaims@opteven.com we aim to review the claim within 48 hours.
If your claim is more complex, we may require additional photographs or information before we can approve the claim. We even have a tool called Kwikcast which allows our technicians to contact the repairer direct and share a live video with them to assess the damage on your vehicle. Your repairer should keep you updated throughout the process.
It is preferable to use one of our recommended repairers. These approved garages work in conjunction with us so understand the requirements to make a claim, helping the customer journey to be as smooth as possible.
It is possible to use your own repairer if you have been unsuccessful in booking your vehicle into a listed repairer. Please note that the repairer must be willing to contact Opteven directly after the diagnosis of the failure has been identified. Please check your policy to see if diagnosis costs are included as part of an authorised claim.