Our Services
Warranties that work for you
Opteven UK develops, sells and administers vehicle warranty and insurance products. We supply our own range of Safe & Sound warranties and related products to dealers of used vehicles: from cars, vans and HGVs to motorbikes or mixed stock. We also administer warranty programmes for a number of famous brands and our corporate team work with a host of famous brands that offer roadside assistance in the UK – we provide the service to UK customers travelling in Europe.
Why do we sell warranties?
To keep people on the road, mobile and free to make their journeys. Every day people use their vehicles for:
- for pleasure and leisure
- their daily commute
- business – delivering services
- business trips and meetings
- hospital appointments
- the school and nursery run
- visiting friends, family and people in the community.
We are passionate about making motoring stress free and manageable.
Why choose a mechanical and electrical breakdown warranty?
Breakdowns can happen at any time, regardless of the vehicle’s age. The risk goes up with the mileage, and because mechanical parts suffer wear and tear at different rates, it’s hard to predict what will need to be repaired or replaced first.
While new vehicles are covered by the manufacturer’s warranty for the first few years, the owner is exposed once this expires. And not all used cars come with a warranty from the dealership, so buying a warranty is a great way to protect yourself from unexpected expenses. It makes the cost of car ownership more predictable and gives you the reassurance that you’ll be back on the road quickly if anything goes wrong.
A Safe & Sound® warranty from Opteven could provide you with:
- A full range of cover for mechanical, electrical and electronic parts
- Cover for vehicles up to 10 years old and 100,000 miles on the date of sale
- Payment options – up front or in monthly instalments.
- Quality service from our fully trained Claims team including technical experts.
- Plus other benefits, depending on the warranty you choose.
Contact us to find out more or select from the options below.
Claims process
Find out more about our claims process
Do you have a question about warranty?
You will find some FAQs below or click the link for more frequently asked questions.
It’s always preferable to return your vehicle to the dealership who sold you the vehicle, especially if they have repair facilities. However, if this is not possible, please use the Repairer Locator to find an Opteven approved repairer in your area. Give the repairer a call and book in directly.
We aim to make the claims process as straightforward as possible. Once your vehicle has been inspected for repair, and the garage has registered your claim with us, using the online portal, we will review the claim and aim to provide an immediate response but guarantee that we will review it within 1 hour. If the garage has sent an estimate to UKClaims@opteven.com we aim to review the claim within 48 hours.
If your claim is more complex, we may require additional photographs or information before we can approve the claim. We even have a tool called Kwikcast which allows our technicians to contact the repairer direct and share a live video with them to assess the damage on your vehicle. Your repairer should keep you updated throughout the process.
It is preferable to use one of our recommended repairers. These approved garages work in conjunction with us so understand the requirements to make a claim, helping the customer journey to be as smooth as possible.
It is possible to use your own repairer if you have been unsuccessful in booking your vehicle into a listed repairer. Please note that the repairer must be willing to contact Opteven directly after the diagnosis of the failure has been identified. Please check your policy to see if diagnosis costs are included as part of an authorised claim.