Incident Manager – Birchwood
Responsible for providing the highest level of support to all of our Corporate partners and their clients.
Main Job Missions
- Work within the business KPI’s and contractual SLA’s.
- Answer Customer and Dealer calls in a professional, friendly and coherent manner.
- Administer warranty claims within terms & conditions.
- Work within the business KPI’s and contractual SLA’s.
- Answer Customer and Dealer calls in a professional, friendly and coherent manner.
- Administer warranty claims within terms & conditions.
Key activities
Administration
- Respond professionally, within a targeted timeframe to all inbound email enquiries.
- Work closely with subscribers to ensure that all details are precise and GDPR compliant.
- Open claims files for authorisation.
Telephony
- Answer inbound calls, identifying the caller need, and provide relevant information or transfer call appropriately
- Give clear and understandable explanations for claim validations.
Accounts Assistance
- Ensure all payment requests are followed to conclusion.
Complaints
- Attempt to resolve any complaint and escalate where necessary.
- Log all types of dissatisfaction.
Teamwork
- Work collaboratively and promote a positive attitude.
Qualifications required for this job
Hard skills
Soft skills
Languages
- English
Benefits
- 25 days’holiday, increasing with service
- Extra day off for your birthday
- Opportunity to purchase additional holiday
- Company pension
- Life cover
- Critical illness cover
- Private medical insurance
- Enhanced maternity/paternity leave
- Free on-site parking
Interested in this vacancy ?
Apply today !
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