Warranty Claims Auditor

1. Planning audits, schedule audits with dealers

• Plan rolling 3-months of audits in the Dealer Selection tool
• Contact and inform dealers about audit (Telephone & Email)
• Send list of claims to dealer
• Manage your logistics (travel, flight / hotel bookings…)

2. Conduct audit (On-site or remote)

• Present audit objectives and scope to the management
• Review paid claims, request further evidence if needed to validate and justify the repair claimed
• Evaluate the process to confirm that it’s followed in accordance with guidelines and terms and conditions
• Accurately capture, record and document to ensure that each claim meets the claims audit requirements

3. Month End Reports

In the absence of the Audit Team Manager, you will collate the data for each report and submit the month end reports to the people in the distribution list provided.

4. Produce an accurate audit report and present conclusion to dealer management

• Produce preliminary report on site or remotely
• Check the calculate amount to be claimed back from the dealer
• Present conclusions and action plan to the management and staff
• Gather any feedback form dealer to improve audit activity

5. Make any recommendation from audit action

• Communicates audit findings by preparing a final report
• Discussing findings and recommendations to improve claims process.
• Prepare audit and control reports by collecting, analyzing, and summarizing operating information and trends.

6. Follow up activity

• Carry out follow up warranty claims audits
• Review, update claims after 31 days for associated parts errors and update audit report.
• Update the associated parts register
• Update completed audit activity register
• Update the Dealer Selection List

7. Maintains professional and technical knowledge

• Refer to warranty information on the Hub
• Self-study ETKA, ELSA and SAGA2
• Refer to the policy holders’ booklets for any updates

8. Business Expenses Claim

• Accurately record and submit business expenses claim in line with Opteven UK expenses policy
• Submit your Business Claim first week of every month
• Documents scanned to support your Claim must be clear and legible
• Reference each invoice with a unique number

9. Company Values and expected behaviors

• Keep up to date with Opteven values and expected behavior via Premium HR tool
• Regular tracking your performance against your objectives
• Be proactive and implement your own actions to achieve objectives
• Be available and on time for planned meetings

Ability to:

• Efficiently manage the resources available to meet deadlines and objectives
• Manage problematic situations, identify the cause, resolve appropriately whilst considering cost and impact
• Work independently and within a team to reach individual and collective targets
• Communicate appropriately regardless of situation or audience
• Demonstrate a positive and confident attitude at all times

Benefits

• 25 days’ holiday, increasing with service
• Extra day off for your birthday
• Opportunity to purchase additional holiday
• Company pension
• Life cover
• Critical illness cover
• Private medical insurance
• Enhanced maternity/paternity leave
• Free on-site parking