Customer & Dealer Support Executive

Overview

The purpose of this role is to provide high-quality administrative and sales support across our retail business. The successful candidate will play a key role in supporting our Dealer Network, Retail Customers, and Account Managers, ensuring a seamless customer experience and efficient processing of business activities.

This role is ideally suited to an organised and customer-focused individual who enjoys delivering excellent service through telephone, email, and digital communication channels.

Main Job Missions

Accurately process sales contracts and respond to requests within agreed service levels
Deliver exceptional customer service to both internal and external stakeholders via telephone, email, and messaging platforms
Maintain and enhance the quality of data held within our CRM system, identifying inaccuracies, gaps, and opportunities for improvement
Collaborate effectively across the business to ensure our dealer partners and customers receive an outstanding support experience
Contribute to the continuous improvement of team processes and operational efficiency

Activities

Deal with document requests from Account Managers, dealers and customers
Ensure all details held are correct and change as applicable
Provide administrative support with regards to prospects/ new business
Manage and be gatekeeper of several administrative systems whilst following the terms and conditions of our warranty policy booklets
Assist Account Managers with any administrative and system issues
Support the line manager with projects and business operations
Any other ad hoc tasks to support the team
Maintain good relations with our dealer partners and those who are looking to partner with us
Be an expert user of our CRM, to help resolve issues and provide guidance
Be a subject matter expert of our full suite of products
Any other ad hoc tasks to support the team

Qualifications required for this job

Hard skills

Proven customer service experience, with excellent written and verbal communication skills

Proficient in Microsoft Office applications, particularly Outlook, Excel, Word, and Teams
Strong administrative and organisational skills with excellent attention to detail
Ability to manage multiple priorities in a fast-paced and dynamic environment

Soft skills

A collaborative team player who builds positive relationships across the business
Confident speaking to customers over the telephone
Promote and support the company values
Quick with learning and confident with new I.T systems
Ability to work under pressure
Embrace a changing environment as we look to develop the team
Reliable, punctual, and highly organised

Languages

English
French (not essential)

Benefits

25 days’ holiday, increasing with service
Extra day off for your birthday
Opportunity to purchase additional holiday
Company pension
Life cover
Critical illness cover
Private medical insurance
Enhanced maternity/paternity leave
Free on-site parking