Privacy Policy UK
Privacy Policy – Opteven UK
Who we are
Opteven Holdings UK Ltd (“Opteven”, “we”, “us”) provides warranty and insurance services for vehicles.
We are committed to protecting your personal data and respecting your privacy.
What personal data we collect
We may collect:
- Identity details – name, date of birth
- Contact details – address, email, phone number
- Vehicle information – registration number, VIN
- Contract details – policy or warranty information
- Claims information – claim history and related details
- Financial data – payment details (e.g. bank or card details)
- Usage data – website activity, cookies
- Location data – if you use assistance services (where applicable)
We may collect this data directly from you or from partners (e.g. dealerships or insurers).
How we use your data
We use your data to:
- Provide services
- Set up and manage your policy or contract
- Process claims and provide assistance
- Contact you about your policy
- Meet legal obligations
- Prevent fraud and financial crime
- Respond to regulators or authorities
- Improve our services
- Analyse trends and improve products
- Train staff and monitor service quality
- Marketing (where allowed)
- Send you offers or updates (if you have agreed or where permitted by law)
You can opt out of marketing at any time.
Our legal basis
We use your data where necessary for:
- Performing a contract with you
- Meeting legal obligations
- Our legitimate business interests
- Your consent (for example, marketing)
Who we share your data with
We may share your data with:
- Service providers (e.g. repairers, IT suppliers)
- Insurers and underwriting partners
- Professional advisers and regulators
All third parties must keep your data secure and only use it for agreed purposes.
International transfers
If we transfer your data outside the UK, we ensure appropriate safeguards are in place, such as:
- UK-approved contractual protections
- Transfers to countries with adequate data protection laws
How long we keep your data
We only keep your data as long as necessary:
- Contract data: duration of contract + legal retention period
- Financial records: up to 7 years (legal requirement)
- Marketing data: until you opt out
- Call recordings: routine calls up to 12 months; claims/decision/complaint recordings up to 10 years only where necessity for the longer period is documented and kept under review
- Cookies: for the duration justified by the purpose of each cookie and disclosed in the applicable cookie information
- Non converted leads up to 2 years
Your rights
You have the right to:
- Access your data
- Correct inaccurate data
- Request deletion (where applicable)
- Restrict or object to processing
- Receive your data in a portable format
- Withdraw consent at any time
You can also complain to the Information Commissioner’s Office (ICO).
Cookies
We use cookies and similar storage/access technologies for the purposes described in our cookie information. We obtain consent before using non-exempt technologies and provide clear information about purposes and durations.
You can control cookies via your browser settings or our cookie banner.
Security
We use appropriate technical and organisational measures to keep your data secure.
While no system is 100% secure, we work hard to protect your information.
Contact us
If you have questions or want to exercise your rights:
Data Protection Officer (DPO)
Opteven Holdings UK Ltd
Oxford House, Oxford Road, Thame, Oxfordshire, OX9 2AH
Changes to this policy
We may update this policy occasionally. Please check it regularly for updates.