Opteven Group and Mercedes-Benz Italia sign partnership for the ‘Mercedes-Benz Certified’ pre-owned vehicle programme

Milan, September 9, 2026 – As of July 1, 2026, the Italian subsidiary of Opteven Group is the operational partner managing claims authorization for mechanical breakdown warranties on select pre-owned vehicles from Mercedes-Benz and Mercedes-AMG.

This agreement brings together the prestige of the Stuttgart manufacturer and Opteven’s operational excellence.

A strategic alliance in the premium pre-owned vehicle sector

As of July 1, 2026, the Italian subsidiary of Opteven Group is the official operational partner managing claims and repair operations for certified pre-owned warranty programs across Mercedes-Benz and Mercedes-AMG passenger cars and commercial vehicles. This initiative pairs the prestige, technological innovation, and engineering quality of the Stuttgart brand with the strength of Opteven’s digital infrastructure and specialized expertise

Mercedes-Benz Certified represents a benchmark in the Certified Pre-Owned (CPO) segment, backed by rigorous selection standards, warranty coverage up to 48 months, and European roadside assistance. By taking over the operational management of the program, Opteven’s commitment is to deliver concrete support to the Certified Network of Authorized Dealerships and Service Partners, providing highly digitalized, streamlined management tools seamlessly integrated into sales and after-sales workflows.

Operational efficiency and promptness at the service of the Network

Thanks to a dedicated operational structure, highly automated management and authorization processes, and a widespread field force operating across the region, Opteven guarantees extremely fast response times for the Mercedes-Benz Official Network when handling breakdown claims. This integrated approach optimizes repair times, minimizes vehicle downtime in the workshop, and strengthens end-customer loyalty to the Official Network.

 

“ Partnering with a leading manufacturer and global symbol of excellence like Mercedes-Benz is a fundamental recognition of the value of our solutions and processes,” states Giorgio Manenti, CEO of Opteven’s Italian subsidiary. “From the outset, we shared the exact same philosophy with Mercedes-Benz: an inherent focus on quality, meticulous attention to detail, and a commitment to delivering a truly premium service. Being selected as the go-to partner for claims management in a program like Mercedes-Benz Certified confirms the alignment between our organizations and our ability to effectively meet the needs of such a prestigious brand and its Network.

Initial feedback, just a few weeks after launch, is extremely positive: we are seeing excellent workflow efficiency in claims processing and, above all, high satisfaction ratings from the Official Certified Dealer Network. Our commitment is to continue working alongside Mercedes-Benz Italia with maximum responsiveness, transparency, and cutting-edge digital platforms to deliver an outstanding experience.”

OPTEVEN GROUP, the European benchmark in mechanical breakdown warranties and mobility services.

 

A leading European insurance company in mechanical breakdown warranties and mobility services, as well as a premium player in the roadside assistance segment, Opteven Group is an independent multinational headquartered in Villeurbanne – Lyon (France), structured into two distinct legal entities:

• Opteven Assurances: an insurance company with over 40 years of experience in roadside assistance and mechanical breakdown warranties.
• Opteven Services S.A.: the Group’s service company, providing support to the insurer for all mechanical breakdown warranty operations and the marketing of maintenance programs.

With its signature centralized operational model, Opteven Group has been selected as the partner of choice by 19 car manufacturers, over 10,000 dealerships, and leading banking, financial, and insurance institutions within the automotive sector. The Group protects 1.8 million vehicles across Europe and provides assistance to 3 million beneficiaries.

With 1,050 employees and a strong footprint in France, the United Kingdom, Italy, Spain, Germany, and Portugal, Opteven achieved a turnover of 345 million euros in 2025. The Italian branch, based in Milan and led by Giorgio Manenti, has been operational since 2017.

For further information: https://group.opteven.com

 

 

For further information: OPTEVEN PRESS OFFICE ufficiostampa@opteven.com +39 02 87293400