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FAQ

Welcome to our FAQ page. Here you'll find answers to our most commonly asked questions.  

How long does it take to be reimbursed?

Reimbursement is made once the repair is complete, the final invoice and relevant bank details should be sent to UKClaimsinvoices@opteven.com (or submitted by the repairing garage via the online portal) This will be processed and sent to our Accounts team, funds should reach the account within 7-10 working days.   

How do I report a breakdown on my customer’s vehicle?

After examining the vehicle and diagnosing the fault, please contact our claims team:
email | ukclaims@opteven.com
tel | 0345 222 4540

We will require various documents relating to the vehicle to validate and support your request.

How do I cancel a warranty ?

For all enquiries regarding warranty cancellation, please email ukenquiries@opteven.com and include the warranty number.