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FAQ

Welcome to our FAQ page. Here you'll find answers to our most commonly asked questions.  

How long does the claims process take?

We aim to make the claims process as smooth as possible. Once your vehicle has been inspected for repair, and the garage has registered your claim with us using the online portal, we will review the claim within 1 hour. If the garage has sent an estimate to UKClaims@opteven.com we aim to review the claim within 48 hours.  

If your claim is more complex, we may require additional photographs or information which can lengthen the processing time. Your repairer should keep you updated throughout the process. 

I have a fault with my vehicle, where should I take it?

It’s always preferable to return your vehicle to the dealership who sold you the vehicle, especially if they have repair facilities. However, if this is not possible, please use our Repairer Locator tool to find an Opteven approved repairer in your area. Give the repairer a call and book in directly.  

How do I change my contact details ?

We can update your contact details for you. To do this, please contact us via our site contact form with your warranty number and your new details. Once received, we will update them on our systems and the change is immediate.

How do I get details of my warranty and the coverage I am entitled to ?

To obtain a copy of your warranty, please contact the garage or dealer from whom you purchased your warranty. You can also contact our customer services department via our contact form.

How can I terminate my contract ?

If your contract permits it, simply send us your request to the address below :

Opteven Customer Services
Oxford House
Oxford Road
Thame
Oxfordshire
OX9 2AH

Or email us at: ukenquiries@opteven.com