FAQ

Please visit our Claims Process page for all of the information you need on making a claim.

With a wide range of warranty products, we have variable labour rates according to the product you have purchased or been supplied with.

Across our warranty product range when labour (which can include diagnosis) is included, our standard labour rate is up to £60 per hour (excluding VAT), subject to terms of your warranty, which may mean you will need to contribute to the cost as part of your claim. Please refer to your agreement Terms & Conditions to understand more.

• 12, 24 or 36 months cover options available.
• Accidental and malicious damage covered.
• A maximum of five replacements, up to £250 per tyre and a total cost of £1,250.
• A maximum of ten alloy wheel repairs, up to £150 per alloy and a total cost of £1,500
• Unlimited puncture repairs at a maximum cost of £50.
• £150 per wheel contribution if damaged beyond repair.
• The car must be less than ten years old, principally driven within the UK and not be used for any commercial or emergency use. The policy holder must be the registered keeper, owner or hirer of the car.

Your policy terms and conditions state that we will decline a claim if work has been carried out without prior authority.  Please ensure the garage contacts us before any work is carried out on the vehicle or have a formal estimate sent to ukclaims@opteven.com.