FAQ
Welcome to our FAQ page. Here you'll find answers to our most commonly asked questions.
Please visit our Claims Process page for all of the information you need on making a claim.
With a wide range of warranty products, we have variable labour rates according to the product you have purchased or been supplied with.
Across our warranty product range when labour (which can include diagnosis) is included, our standard labour rate is up to £60 per hour (excluding VAT), subject to terms of your warranty, which may mean you will need to contribute to the cost as part of your claim. Please refer to your agreement Terms & Conditions to understand more.
Your policy terms and conditions state that we will decline a claim if work has been carried out without prior authority. Please ensure the garage contacts us before any work is carried out on the vehicle or have a formal estimate sent to ukclaims@opteven.com.
Reimbursement is made once the repair is complete, the final invoice and relevant bank details should be sent to UKClaimsinvoices@opteven.com (or submitted via the online portal) This will be processed and sent to our Accounts team, funds should reach the account within 7-10 working days.
Please refer to the specific cancellation terms and conditions which can be found within your documentation.
It is preferable to use one of our listed repairers. These garages work in conjunction with us so understand the requirements to make a claim, helping the customer journey to be as smooth as possible.
It is possible to use your own repairer if you have been unsuccessful in booking your vehicle into a listed repairer. Please note that the repairer must be willing to contact Opteven directly after the diagnosis of the failure has been identified. Please check your policy to see if diagnosis costs are included as part of an authorised claim.