FAQ
Welcome to our FAQ page. Here you'll find answers to our most commonly asked questions.
We aim to make the claims process as smooth as possible. Once your vehicle has been inspected for repair, and the garage has registered your claim with us using the online portal, we will review the claim within 1 hour. If the garage has sent an estimate to UKClaims@opteven.com we aim to review the claim within 48 hours.
If your claim is more complex, we may require additional photographs or information which can lengthen the processing time. Your repairer should keep you updated throughout the process.
It’s always preferable to return your vehicle to the dealership who sold you the vehicle, especially if they have repair facilities. However, if this is not possible, please use our Repairer Locator tool to find an Opteven listed repairer in your area. Give the repairer a call and book in directly.
We can update your contact details for you. To do this, please contact us via our site contact form with your warranty number and your new details. Once received, we will update them on our systems and the change is immediate.
To obtain a copy of your warranty documents, please contact the garage or dealer from whom you purchased your warranty. You can also contact our customer services department via our contact form.
After examining the vehicle and diagnosing the fault, please contact our claims team:
email | ukclaims@opteven.com
tel | 0345 222 4540
We will require various documents relating to the vehicle to validate and support your request.
For all enquiries regarding warranty cancellation, please email ukenquiries@opteven.com and include the warranty number.