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FAQ

Welcome to our FAQ page. Here you'll find answers to our most commonly asked questions.  

How do I get details of my warranty and the coverage I am entitled to ?

To obtain a copy of your warranty, please contact the garage or dealer from whom you purchased your warranty. You can also contact our customer services department via our contact form.

How can I terminate my contract ?

If your contract permits it, simply send us your request to the address below :

Opteven Customer Services
Oxford House
Oxford Road
Thame
Oxfordshire
OX9 2AH

Or email us at: ukenquiries@opteven.com

How do I report a breakdown on my customer’s vehicle?

After examining the vehicle and diagnosing the fault, please contact our claims team:
email | ukclaims@opteven.com
tel | 0345 222 4540

We will require various documents relating to the vehicle to validate and support your request.

How do I cancel a warranty ?

For all enquiries regarding warranty cancellation, please email ukenquiries@opteven.com and include the warranty number.